Yusuf abu-Hatoum

About Yusuf abu-Hatoum

As a disciplined and focused leader, I have successfully created new organizations and revitalized struggling ones, placing a strong emphasis on delivering superior customer experiences. I understand that customer satisfaction is at the core of any successful business, and I am passionate about utilizing information technology to exceed customer expectations.My solid background in application development, coupled with my expertise in IT strategy creation and implementation, enables me to deliver successful software projects that align with customer needs. I am skilled in harnessing customer insights to inform technology decisions and ensure that our solutions address their pain points effectively.In addition to managing staff and building high-performing teams, I prioritize the customer experience in all aspects of enterprise IT project management. By fostering a customer-centric approach within my teams, I consistently deliver solutions that delight customers and drive positive business outcomes.I have a proven track record in budgeting and cost control, allowing me to optimize resources without compromising the customer experience. I am also well-versed in disaster recovery planning, ensuring that our IT systems are resilient and reliable, providing a seamless experience for our technology users.My expertise extends to applications development and portfolio management, where I focus on delivering user-friendly and intuitive interfaces that enhance customer engagement. I am adept at integrating E-Business, E-Commerce, and CRM systems, such as Salesforce, SugarCRM, and Pipedrive, to streamline customer interactions and provide a cohesive customer journey.Moreover, I have successfully established strong vendor partnerships through strategic IT sourcing strategies and skillful contract negotiations. This has allowed me to select partners who align with our commitment to exceptional customer experiences.With a holistic approach to IT and a deep understanding of customer expectations, I am well-equipped to lead ERP implementation initiatives that not only optimize internal operations but also enhance the customer experience.Overall, I am a results-driven professional dedicated to delivering outstanding customer experiences through the strategic use of technology. I am passionate about creating customer-centric IT solutions that drive business success and customer satisfaction.

Experience

1. Chief Information & Technology Officer

   Palermo's Pizza

   Jan 2024 — Present · Milwaukee, WI, US

Education

• The University of Toledo

  MS, Accounting

  1993

• Owens Technical College

  AAS, Computer Programming

  1986

• Bowling Green State University

  BSBA, Management Information System

  1986 — 1989

Skills

• Software Development
• Oracle
• Application Portfolio Management
• E-Business
• Strategy
• E-Commerce
• Manufacturing
• Disaster Recovery
• Outsourcing
• Ifs
• Business Development
• Enterprise Software
• Leadership
• IT Management
• Data Center
• Enterprise Resource Planning (Erp)
• Web Development
• Business Analysis
• Information Technology
• Management
• Team Building
• Team Leadership
• Erp
• Business Process
• Business Alignment
• Integration
• Business
• Partnerships
• Project Planning
• Project Management
• Contract Negotiation
• Virtual Teams
• IT Strategy