Yaassar Khan
Associate Director | SaaS Program & Business Operations Leader | Portfolio Transformation | IIM LUCKNOW MDP
- Role
- Associate Director at LTIMindtree
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Yaassar Khan
Got 3 Silver Award for the best performance in the last 3 quarters in a row, Genpact.Maintained stable resolution with ever best 85% resolution Promoted 5 PD within the teamGot Client Award for the “ Best Call Taker” among all the ManagersGot appreciation mail from Client for achieving the ever best figuresGreen Belt (Trained & Tested)Played an important role in stabilizing the domestic process in Genpact.Played an important role for the SOL ID for Domestic Process in Genpact.Managing Collection & Settlement in Recoveries for North India.Got Certification in “Train The Trainer” Programmed held by Vodafone.Got promoted as a Team Coach in the third month after joining Hutch on the basis of performance Got the Highest Conversion in Pre paid to Post paid Process, by Vodafone.Got appreciations from UK clients for delivering and completion of cases within TAT by Vodafone.Got Best Team Manager Certificate for the month of Dec and Jan 12 by Vodafone.Got Mega Star for outstanding performance in the quarter Oct-Dec11 by Vodafone.
Experience
Associate Director
May 2022 — Present · IN
Managing Client Services, all major KPIs, APAC/EMEA/AMER clients handling, Responsible for the growth factor, directly handling operations as well as Onsite Clients
Education
University of Rajasthan
Bachelor of Arts - BA, Literature
Indian Institute of Management, Lucknow
Masters, Operations
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA, Marketing
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