Olivia Ya-Han H.
Senior Ux Designer @The Aspen Group
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WORK HISTORY
Senior Ux Designer @The Aspen Group
Chicago, IL, US
Patient Portal: Designed an all-in-one patient platform for scheduling, treatment tracking, and financial management. Optimized appointment scheduling and rescheduling workflows, reducing friction for patients and streamlining office operations. Integrated a self-service model to enhance patient engagement and reduce administrative workload.• Treatment Navigator (TxN): Spearheaded the development of a digital consult tool to enhance patient understanding and treatment acceptance. Launched TxN V1 across 30 pilot offices, gathering direct Office Manager (OM) and patient feedback. Implemented eCommerce-inspired UX elements (sticky footers, per-month pricing) to improve usability and increase treatment acceptance rates by 30%.• Patient Finance: Led UX for an integrated financing tool that simplifies loan applications, ensuring accessibility for patients. Developed Gross vs. Net Income UX for Lending Club, reducing financing confusion and increasing patient application completion rates. Iterated on loan flow design through user testing, refining usability and business performance.
EDUCATION
Tainan University of Technology
Bachelor of Fine Arts - BFA, Product Design
Northwestern University
Master of Science - MS, Product Design and Development Management
Fu-Hsin Trade & Arts School
Diploma in Art School, Dep. of Art and Crafts, Major in Product Design
ABOUT OLIVIA YA-HAN H.
I\'m a product designer with 6 years of experience across a wide range of design areas from industrial design and print to tech. I am passionate about UI/UX Design with High proficiencies in problem-solving, visual UI design, and UX methods and principles.
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