y Sairam Kiran
Noc Engineer @SuperPlay
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WORK HISTORY
Noc Engineer @SuperPlay
NOC engineer is responsible for network monitoring, managing, maintains and troubleshooting a company\'s network infrastructure.• Monitor network and system alerts using NOC tools (e.g, Grafana, ELK ).• Perform initial analysis and troubleshooting for alerts and escalate issues as needed.• Track and document all issues and resolutions using ticketing systems (ServiceNow & Jira).• Ensure uptime, performance, and security of all critical infrastructure systems.• Maintain documentation, and NOC standard operating procedures (SOPs).• Available as required and participate in on-call support, as required.• Familiarity with cloud platform AWS.• Ability to work /handle a 24x7 environment.• Monitoring mix panel to track user behavior, analyze data, websites and mobile apps.
EDUCATION
ANDHRA LOYOLA COLLEGE
Bachelor of Science (B.Sc.), MSCS
Prasad V Potluri Siddhartha Institute of Technology
Master of Computer Applications - MCA, Computer applications
Sri Vishwa Bharathi Vidya Niketan
SSC
Triveni Jr College
Inter , Intermediate
ABOUT Y SAIRAM KIRAN
IT Professional with over 5 years of industry experience, including 2+ years of dedicated expertise in network security and infrastructure management. My background spans both NOC and SOC landscapes, where I specialize in monitoring and troubleshooting complex systems using Grafana, ELK, and ServiceNow.Beyond infrastructure, I am proficient in SOC operations, including incident response and threat mitigation (malware/phishing) using ArcSight and IBM QRadar. With a versatile foundation in technical support where I mastered hardware/software diagnosis, Azure Active Directory, and global end-user resolution across phone, chat, and email. With hands-on experience in AWS and Microsoft Azure, I am committed to delivering reliable, secure, and high-performance network operations. I am now seeking to leverage this dual-domain expertise within an innovative organization.
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