y Nguyen
Help Desk Specialist @Infineon Technologies
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WORK HISTORY
Help Desk Specialist @Infineon Technologies
San Jose, CA, US
Provide daily IT desktops support and document resolution in Remedy. Set up mobile phone and IT hardware for new hire. Manage IT stock room and IT assets.
EDUCATION
California State University, Chico
BS, Computer Science
CompTIA
A+ Certification
SKILLS
ABOUT Y NGUYEN
Highly motivated, organized, and effective desktop/client support professional with extensive end user support experience in high demand, fast paced environments.• Can-do attitude. Fluently in English and Vietnamese. US Citizen• Analytical problem-solver, able to quickly identity and troubleshoot technical challenges.• Integrated and transformed global IT help desk into best IT support model for small remote site.• Skilled in building productive, cohesive teams, leading by example and providing guidance and mentorship to improve individual and team performance.• Articulate, energetic communicator, able to design effective presentations to meet the needs of diverse technical and business audiences.• Skilled in translation across functions to maximize understanding and buy-in.• Ability to communicate technical information to non-technical personnel.• Administered and negotiated vendors’ contracts for IT systems.• Assessed business IT needs and recommended appropriate solutions.• Known for motivational, team-building skill, and sense of humor.
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