Ope A
Servicenow Engagement Lead - Managed Services @NewRocket
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WORK HISTORY
Servicenow Engagement Lead - Managed Services @NewRocket
EDUCATION
Olabisi Onabanjo University
Bachelor of Science
National Open University
Master of Business Administration - MBA
International Cybersecurity Institute -UK
Certified Network Security Specialist
ABOUT OPE A
Ope is an experienced ServiceNow Project Manager and Technical Lead with over 10 years of success driving digital transformation across the public and private sectors. Skilled in both traditional and Agile delivery frameworks—including SAFe Agile—with a proven track record of leading cross-functional teams and delivering high-impact solutions.Over the past five years, I’ve specialized in ServiceNow implementations, managing end-to-end delivery across modules such as Agentic Artificial Intelligence, NowAssist, Strategic Portfolio Management (SPM), Security Operations (SecOps), CMDB Health, IT Asset Management (ITAM), HR Service Delivery (HRSD), IT Service Management (ITSM), Performance Analytics, and Platform Upgrades. I bring a strong blend of technical fluency and business acumen, enabling me to translate complex requirements into scalable, maintainable solutions that drive measurable outcomes.MBA | CTA | SN- CSA | SN- CAD | PMP | PSM | Prince 2 | ITIL v3 | ITIL 4 | MCP | IIBA -CPOA | CIS - ITSM | EPIC | CERNER | MEDITECH EXPANSE | Agentic AI Executive | CIS - HRSD | CIS - SIR | CIS-DF
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