Amy Liang

WORK HISTORY

EDUCATION

ABOUT AMY LIANG

Hi there! I’m an Enterprise, quota-carrying SaaS CS professional with a proven track record of turning usage into revenue, driving exec alignment, and closing growth without breaking trust. & :• $2 : Currently managing a portfolio of 20 high-touch enterprise customers with an average deal size of $90-100K including global brands like LAZ Parking, Certara, and Salesloft. • %%: Consistently exceeded upsell, expansion, and churn targets, earning “CSM of the Quarter” (twice) and “CSM of the Year.”• $.$: Grew mid-market ARR by 55%, leveraging strategic account management and seamless cross-functional collaboration:I bring both the technical expertise and relationship-building skills necessary to succeed in today’s SaaS landscape. From SSO & API configurations to navigating tools like Salesforce, Zendesk, and JIRA, I ensure every touchpoint enhances the customer experience and delivers measurable value:• : Whether it’s onboarding, renewal, or expansion, I focus on creating partnerships that deliver long-term value and advocacy.• : I’m not afraid to say, “I’ll find out,” and I always follow through—whether it’s a feature request, a critical SLA, or just remembering the little details that matter.• : Partnering with Sales, Implementation, Solutions Engineering, and Tech Support teams to deliver a seamless customer experience is second nature to me:• \"Amy is an absolute pleasure to work with and is someone that is the definition of what I believe an excellent Customer Success Manager to be.\" — Previous Director: Jeff Saunders, Senior Director of Customer Success at Fiix Software• “I\'ve never worked with a CSM or TAM who seemed so genuinely interested in my success and that of the group I represented.” — Customer: Kenny Carlile, Senior Product Operations Manager, Indeed.com• “.always enthusiastic, knowledgeable and helpful with getting the most value out of the product.” — Customer: Jonathan Haine, Agile Project & Programme Manager, ITVLet’s connect as I\'m always open to networking and learning!