Christine Costello
Senior Manager, User Research @Upwork
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WORK HISTORY
Senior Manager, User Research @Upwork
EDUCATION
University of Massachusetts Amherst
BA, Fine Art
SKILLS
ABOUT CHRISTINE COSTELLO
Versatile human-centered researcher with 10+ years of helping teams tackle complex 0-1 product, service, and design challenges in healthcare, platforms, and social innovation. Cultivates working in the open, collaboratively, with cross-functional partners and key stakeholders to create trusted relationships. Deep methodology toolbox—fluent with tried and true methods as well as identifying opportunities for method adaptation and experimentation. Adept at getting to the “so what” and conveying insights and recommendations that align products and services to real-world needs and business outcome goals. Comfortable with ambiguity and remote teamwork. Demonstrates research leadership to help others navigate fundamental paradigm and technology shifts. Deeply invested in supporting emotionally intelligent design and examining how AI is reshaping our lives and our research processes and practices.
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