Anurag Singh

Application Support Engineer @Hamleys Of London

Navi Mumbai, IN

Provide L1/L2 global application support across UK (Hamleys London), New York, and Hong Kong; manage incidents with strict SLA adherence and end-to-end ticketing workflows while coordinating escalations with engineering teams under Reliance Retail- Troubleshoot application and infrastructure issues using log analysis, SQL queries, and Python scripts — reduced mean time to resolution by 40%- Implement automation and diagnostic scripts to accelerate triage and remediation — increased first-call resolution by 30%- Lead deployment and patch management with zero-downtime rollouts and perform post-deployment validation- Develop Excel and Tableau dashboards to track incident trends and KPIs — improved team productivity by 25% and drove service improvements that raised user satisfaction by 20%-Maintain 99.9% application uptime through proactive monitoring, capacity checks, and preventive maintenance.