Xavier N.
Bank Advisor - Back Office @N26 Group
Signup · Get unlimited contacts
WORK HISTORY
Bank Advisor - Back Office @N26 Group
Berlin, DE
Assisting L1 agents via chat, creating confirmation documents and escalating to teams such as Cards, Payments, Bank Ops, etc.• Handling complex cases and GDPR requests.• Restoring hacked accounts, conducting investigations for Account Takeover (ATO) and reporting losses.• Performing KYC tasks, liaising with AFC, Trust & Safety and other departments.• Contributing to process improvement initiatives.
ABOUT XAVIER N.
Bonjour!I am looking to relocate to France. My experience in hospitality has provided me with a strong foundation in customer service, team management, and operational efficiency. In my current role as a bank advisor for a German fintech, I have built upon my expertise in managing complex customer inquiries, collaborating with cross-functional teams, and driving process improvements.Thank you.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.