Xiyu Luan
Data Analyst at OfferUp
- Role
- Data Analyst at OfferUp
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
Experience
Data Analyst
Jul 2019 — Present · Bellevue, WA, US
Developed custom solution with Python wrapper of Zendesk API to link internal data sources information to operational routing of incoming tickets• Provided a service for ad-hoc/event-response tagging and triaging of customer service volumes• Full data capture and storage allowed in depth performance reviews of any changing in operational workflows, customer facing language, etc.• Develop SQL code and create visualizations for weekly and monthly business reviews\"
Education
Xi'an Jiaotong University
Bachelor's degree
2013 — 2017
University of California, Los Angeles
Master's degree
2017 — 2018
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