Cynthia Borboa
Partner Program Manager -usds Trust & Safety @TikTok
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WORK HISTORY
Partner Program Manager -usds Trust & Safety @TikTok
Mountain View, CA, US
Responsibilities include- Ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness) with particular attention to Wellbeing process development - Ensure partner site is accountable to a clear path towards operational excellence- Ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses- Responsible for partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses- Manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
EDUCATION
San Diego State University
Master's Degree, Education - Counseling
San Francisco State University
Bachelors Degree, Child and Adolescent Development with a concentration in Youth and Family with a Minor in Counseling
SKILLS
ABOUT CYNTHIA BORBOA
Growth-focused, results-oriented, Vendor Manager and Consumer Advocate with 20+ years professional experience including 9 years Silicon Valley and Big Tech, Social Media and Trust & Safety
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