Xinjuan Deng
Customer Support Engineer | SaaS | SDK & API Troubleshooting | Obsessed with Customer Satisfaction
- Role
- Customer Support Engineer at OneSignal
- Location
- Sunnyvale, CA, US
- LinkedIn followers
- 500 followers
About Xinjuan Deng
At OneSignal, my role as a Customer Support Engineer entails answering intricate…
Experience
Customer Support Engineer
Feb 2022 — Present · San Mateo, CA, US
Answer technical support questions via email messaging tools and chat- Help customers set up the OneSignal mobile SDK including for Android, iOS, React Native, Ionic, Cordova, Flutter, Xamarin, Unity- Work with customers to troubleshoot and debug general and technical issues- Test endpoints of the REST API- Evaluate crash logs and stack traces to help solve customer issues- Help with OneSignal demos and customer onboarding
Education
Michigan State University
Master of Arts (M.A.), Journalism
2010 — 2012
Sichuan International Studies University
Bachelors of Arts, Journalism
2005 — 2009
Springboard
Software Engineering Career Track, Certification
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