Ximena Castillo

About Ximena Castillo

My objective is to apply my business and customer relationship acumen and skills in a key management position, to understand the market and customers needs, contributing to generate and implement strategic plans aiming towards sustained growth. Work ExperienceCustomer and Sales Support Lead for Latin AmericaCRM & Axapta Key User for Latin America / Office ManagerKey Responsibilities-Lead, coach and direct a diverse work force into a team, by implementing clear responsibilities and standard operating procedures to provide outstanding customer service-Contribute to the development of the worldwide company goals for the CSS team (Customer & Sales Support)-Direct contact with the Sales Partners for customer support needs (price lists, discounts, orders, shipments, payments, dangerous goods, etc)-Tendering for CFE, in charge of preparing and submitting all the documentation to compranet. Also in charge of all the process: Contracts, bonds, SBLC (stand by letter of credit), payments, shipments, etc-Manage and coordinate the exports and imports for the Latin America Region -CRM Key User for the LA Region: Implemented CRM courses focused on every role and encouraged the usage by motivating, creating new tools and filters based on the Regions needs-Office Manager: Direct contact with providers (telephone, internet, electricity, cleaning company, travel agencies, etc). In charge of office supplies, snacks and all the requirements of an office. Worked directly with accounting team (approving all invoices, weekly reports, expense reports, bonds, etc). Coordinate events, caterings and hotel reservations.Achievements:•Initiated the role of Customer Support Leader for the Latin America Region •Achieved and exceeded alongside my team the yearly goals of the CSS LA Team •Increased the CRM usage within the LA Region by 40% by creating and implementing a specific training for all the different positions within the company

Experience

1. Customer Sales Support

   OMICRON electronics

   Mar 2025 — Present · US

Education

• Universidad del Valle de México

  Ciencias de la Comunicación

  2006 — 2010

• Instituto Tecnológico Autónomo de México

  Diplomado en Comercio Exterior y Operación Aduanera

  2014 — 2015

• Universidad de las Américas, A.C.

  Maestria en Negocios y Comercio Internacional

  2016

Skills

• Administración De Oficinas
• Ventas Internacionales
• Servicio De Atención Al Cliente
• Microsoft Dynamics Crm
• Proceso De Ventas