Xiclaly Lolli Limon
Market Operations Manager @Accel Therapies
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WORK HISTORY
Market Operations Manager @Accel Therapies
Riverside, CA, US
Administrative & Market OperationsOversee daily operations across center, school, and home-based services to ensure smooth execution and an exceptional client and teammate experience. Manage schedules, budgets, staffing, and resources to support efficient service delivery. Assist with marketing and outreach through events and partnerships. Lead the client pipeline from FBA scheduling to service start, ensuring timely communication. Maintain center readiness by upholding safety, quality, and brand standards.Staff Leadership & CultureLead, coach, and develop team members to strengthen engagement, accountability, and culture. Support BT onboarding and training to promote consistency and operational excellence. Foster a positive, inclusive culture through morale initiatives and team events. Provide ongoing coaching, mentorship, and feedback. Supervise the Associate Operations Manager as the market grows, delegating scheduling and culture tasks. Support performance management and critical conversations.Compliance & Quality AssuranceEnsure compliance with licensing, safety, regulatory, and company standards. Conduct audits and implement improvements to maintain quality and efficiency. Uphold policy fidelity and client safety. Collaborate with clinical leaders to support high-quality care. Lead caregiver attendance conversations to improve utilization and center performance.Communication & CollaborationServe as the primary operational liaison for teams, families, and leadership. Co-lead staff meetings and communicate key updates. Act as the main contact for school partners and community stakeholders. Represent the organization at outreach and networking events.
EDUCATION
California Baptist University
Bachelor of Arts - BA, Psychology
ABOUT XICLALY LOLLI LIMON
As a Market Operations Manager, I lead the operational strategy and day-to-day execution across center-based, and in-home therapy programs. My focus is on creating seamless administrative and clinical operations, nurturing an engaging and supportive team culture, and ensuring exceptional experiences for the clients and families we serve.I partner closely with Regional Operations leadership and drive quality, efficiency, and market growth. As our market expands, I also oversee an Associate Operations Manager, supporting them in scheduling, culture initiatives, staff development, and maintaining high standards across our locations.
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