Xiaoyang Wu

Data and Insight Analyst (Data Science) @Foresters Financial

Toronto, ON, CA

Perform Analysis/Reporting to support Insurance Operations teams including call center key metrics, operational volumes, business trends, service levels, and quality.• Orchestrate end-to-end ETL processes and analytics via SAS and SQL across multiple databases, improving data integrity and accessibility while addressing complex reporting requests from various teams and senior management on a day-to-day basis.• Define and track key performance indicators associated with existing operations and measuring the impact of new initiatives. Implementing and maintaining measurement frameworks necessary to determine success and progress.• Analyze data sets to uncover opportunities, new insights and recommend strategies to improve processes, practices, and departmental effectiveness.• Automate and maintain daily/weekly/monthly reporting and data generation to increase operational efficiencies, validating the quality and integrity of the entire reporting processes.• Conduct advanced analysis with forecasting and modeling tools to identify trends, anomalies and causes, projects impact and outcomes. Building dashboards and delivering presentations to recommend proactive solutions.

University of Toronto Mississauga

Bachelor's degree

Schulich School of Business - York University

Master of Management in Artificial Intelligence - MMAI