Xiao Yang
IT Technician @Asiacom Americas Inc.
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WORK HISTORY
IT Technician @Asiacom Americas Inc.
Suwanee, GA, US
Provide on-site IT and data center support, including server and network equipment installation, rack & stack, cabling, and hardware troubleshootingHandle incident, service, and change requests through ticketing systems, ensuring timely resolution and minimal operational impactCoordinate with vendors and internal teams during equipment delivery, maintenance, and infrastructure upgradesPerform physical network tasks such as fiber and copper patching, port testing, labeling, and documentation updatesSupport switch, server, and power equipment deployments, ensuring proper grounding, power connections, and compliance with standardsAssist with security and operational procedures, including access control, vendor escorting, and SOC-related activities (e.g, drills and audits)Troubleshoot on-site issues affecting availability, escalate when necessary, and document root causes and resolutionsCollaborate with remote engineering teams to validate connectivity, perform testing, and support cross-site operations
EDUCATION
Virginia Tech
Bachelor's degree, Mathematics
Northeastern University
Master's degree, Analytics
ABOUT XIAO YANG
I am an IT professional with a strong technical background in data analytics and systems support, currently working as an on-site IT Technician supporting server and data center operations. I hold a Master’s degree in Analytics from Northeastern University (GPA: 3.79) and have hands-on experience with infrastructure support, hardware troubleshooting, network connectivity, and cross-team coordination. With a solid foundation in Python, data engineering, and analytical problem-solving, I bring a structured, detail-oriented approach to resolving technical issues and supporting reliable IT operations. I am interested in roles that combine infrastructure, systems, and data-driven problem solving.
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