Xenia Thompson

About Xenia Thompson

8 years, US Army, SGT Information Technology Specialist• Active Secret Security Clearance • Experience in computer and system administration • Two years of experience as a Communication Security (COMSEC) Custodian• Proficient in help desk support, desktop support, installation and configuration of computer systems• Hands on experience planning, configuring and executing hardware and software upgrades• Possess valuable combination of problem solving and interpersonal skills• Knowledge of Information Assurance• Knowledge of Citrix XenApp 4.5 and 6.5• Experience with Windows Server 2003/2008, SQL 2003/2008• Experience with VMware VSphere Client 4.1• Highly motivated team player with good communication and excellent problem solving skills and ability to learn new tools and technologies rapidly CLEARANCE: Secret (DoD)PASSPORT: USA CitizenWORK PREF: OCONUS/CONUS (willing to travel)

Experience

1. Computer Systems Analyst

   Centuria

   Dec 2013 — Present

   Perform Level 2 tech support for users on the Space and Naval Warfare (SPAWAR) RDT & E Network • Work with Active Directory to add and remove client machines, retrieve asset encryption recovery keys, user or device information• Provide support for enterprise level data encryption (Bitlocker), reset individual encryption pins, upgrade encryption software, encrypt and decrypt machines• Provide baseline configuration and patch management deployment using cloning server (FOG) or software (Clonezilla) Use windows updates and group policy to enforce new policies and apply software/application updates • Document actions taken in Remedy to resolve issue or escalate if necessary • Talk with customer by phone, email or in person to determine nature of technical problem, take measures to diagnose and repair any software and hardware issues• Work with HBSS team to remedy assets non compliant with security standards by application version, software patches, or asset validation• Perform installation of OS, Office, VPN, virus protection and other approved DOD software

Education

• Kinston High School

  High School Diploma, Senior Education

  2001 — 2004

• Central Texas College

  Associate of Applied Science in Applied Technology, Military Technologies and Applied Sciences

  2016

Skills

• Firewalls
• Citrix
• Technical Support
• Sharepoint
• Microsoft Word
• Computer Repair
• Sharepoint Designer
• Windows Vista
• Information Assurance
• Sccm
• Dameware
• Network Administration
• Networking
• Information Technology
• Cabling
• Computer Security
• Security Clearance
• Microsoft Excel
• Software Documentation
• Microsoft Sql Server
• Visio
• System Administration
• Vmware
• Vpn
• Network Security
• Windows Xp
• Satellite Communications
• Bmc Remedy
• Active Directory
• Problem Solving
• Cisco Routing & Switching
• Information Security Management
• Help Desk Support
• Customer Service
• Dns
• Cisco Routers
• Security Management
• Comsec
• Windows 7
• Voip