Xenia Shtokolova
Sr Business Analyst @Sinch
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WORK HISTORY
Sr Business Analyst @Sinch
Chicago, IL, US
Lead requirements gathering, stakeholder alignment, and cross-functional collaboration to deliver scalable data and analytics solutions.• Develop business intelligence dashboards and reports in QlikView, Tableau, and Looker to support decision-making across finance, operations, and product teams.• Partner with engineering and product managers to define business needs, translate them into technical specifications, and support successful UAT and rollout.• Apply AI and automation to streamline recurring reporting and detect anomalies and trends, improving reporting efficiency and accuracy.• Support CRM and ERP integration efforts, enabling improved customer engagement and order management workflows.• Drive continuous process improvement by analyzing existing workflows and designing optimized “To-Be” solutions.
EDUCATION
University of Minnesota
Certificate, Project Management
University of Minnesota
Certificate, Business Analysis
Kharkiv Petro Vasylenko National Technical University
Master of Business Administration - MBA
Projector Institute
Product Management
ABOUT XENIA SHTOKOLOVA
Senior Business Analyst with expertise in turning complex data into actionable business insights. Skilled in gathering requirements, improving processes, and delivering impactful solutions across diverse industries. Experienced in working with stakeholders, managing cross-functional projects, and bridging the gap between business needs and technical teams.
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