Arockia Deepak Raj
Trusted Strategic Leader in Operations, Service Delivery, IT Infra Project & Release Management | Driving Excellence & Efficiency | IIM-Alumini | Agile Scrum Master | CLSSBB - Certified Lean Six Sigma Black Belt | ITIL
- Role
- Confidential at Positivity
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arockia Deepak Raj
As a seasoned professional with over 19 years of experience, I have honed my expertise in…
Experience
Confidential
Present
Education
St.Josephs College of Engineering,Chennai-119
B.E (EIE), Electronics and Instrumentation
2000 — 2004
Indian Institute of Management Raipur
ECPGM, General Management
St.Josephs Anglo Indian Boys Hr Sec School ,Chennai 60007
HSC, Mathematics and Science
Executive Alumini of Indan Institute of Management (IIM-R) and NMIMS
ECPGM & Post Graduate Diploma in Business Management - PGDBM ITSM, General Management Information Technology and Systems Management
Skills
- Attrition
- Customer Experience
- Sla
- Team Management
- Contact Centers
- Project Management
- Pmp
- Leadership
- Analysis
- Outsourcing
- IT Outsourcing
- Bpo
- Call Centers
- Knowledge Management
- Requirements Analysis
- Management
- Crm
- Vendor Management
- Service Delivery
- Transition Management
- Software Documentation
- Help Desk Support
- Training
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