Xavier Quenaudon

About Xavier Quenaudon

CREATING AND DELIVERING CUSTOMER EXPERIENCES THAT SUPPORT ORGANIZATIONS’ BRAND PROMISE, POSITIONING, AND POSITIVE GROWTHGlobal Customer Experience Executive with proven experience working with and supporting organizations from the private and public sector in their journey to customer centricity. I partner with companies seeking to take their customer metrics & feedback program to the next level, by pushing them to advance their customer research, learning, and insights, making the most of the data that they have, and driving cultural and operational changes that impact Customer Loyalty and Engagement – leading to growth in their top and bottom line. I partner with my client to 1) assess and secure the support from the leadership team, and define organizations\' Customer Experience Strategy; 2) design and execute the most relevant customer feedback and measurement program; and 3) downstream, to maximize maximize their program\'s exposure, visibility, and value within the organization - through employee engagement, integration of and alignment with other metrics, and demonstrating the ROI of the CX program. I do so by blending market research and consulting skills I acquired over the past 20 years, partnering with organizations across the globe such as Yahoo, DIRECTV, Barclays, One2One (T-Mobile UK), BATELCO, Domino’s, Société Générale, ServiceMaster, Target, La-Z-Boy, Chrysler, Emerson, US Air Force Services, and the Department of Defense. A dual citizen of France & the US, I have also lived for ten years in the Netherlands.

Experience

1. Senior Vice President, Senior Account Executive

   Burke, Inc

   Oct 2017 — Present · Bloomfield Hills, MI, US

Education

• ESCP Business School

  Masters, Marketing

  1980 — 1983

• University of Michigan - Stephen M. Ross School of Business

  MBA

  1990 — 1992

• Lycée Hoche – Versailles

  Baccalauréat C, et Prépa HEC

  1977 — 1980

Skills

• Customer Retention
• Customer Satisfaction
• Training
• Consumer Insight
• Customer Satisfaction Research
• Questionnaires
• Swot Analysis
• Brand Loyalty
• Focus Groups
• Voice of the Customer
• Questionnaire Design
• Strategic Planning
• Plannning
• Qualitative Research
• Strategy
• Quantitative Research
• Marketing Research
• Crm
• Continuous Improvement
• Return on Investment
• Integrated Marketing
• Customer Experience Management
• Program Management
• Market Analysis
• Brand Equity
• Survey Design
• Global Research
• Analytics
• Market Research
• Marketing
• Management
• Competitive Intelligence
• Consumer Behaviour
• Analysis
• Online Research
• Management Consulting
• Customer Loyalty Measurement
• Survey Research
• Consulting
• Customer Insight