Xavier G.
Driving AI-Powered Growth in E-Commerce | Senior CSM at Constructor | Datadog Presidents Club Alum | SaaS, Cloud, and Cybersecurity Strategy
- Role
- Sr Customer Success Manager Enterprise Accounts at Constructor
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Xavier G.
Dynamic, results-driven Customer Success Leader with over 9 years of experience in SaaS, strategic account management, and data-driven customer engagement. I specialize in driving revenue growth, having scaled my portfolio from $200K ARR to a multimillion-dollar level, and I’m passionate about forging strong customer relationships that yield high renewal rates and sustainable, long-term partnerships.During my tenure at Datadog, I led initiatives that grew ARR department-wide, boosted renewal rates by 20%, and increased product adoption by 35%. I also collaborated cross-functionally with product and engineering teams, achieving a 15% YoY improvement in customer satisfaction. These efforts earned me recognition as a 2023 President’s Club Award Winner (Top 5% globally) for excellence in revenue growth and product expansions.Beyond delivering ROI for clients, I thrive on mentoring, leadership development, and innovating within Customer Success. I believe that creating efficient workflows and data-driven strategies elevates the entire organization. When I’m not championing customer success, I love exploring Colorado’s beautiful scenery to capture stunning images with my camera.I’m always open to connecting with like-minded professionals—especially those looking for Principal or Senior Customer Success Manager insights or opportunities. Let’s stay in touch and help each other grow in this exciting, ever-evolving SaaS landscape!
Experience
Sr Customer Success Manager Enterprise Accounts
Apr 2025 — Present · US
Education
Legacy High School
Diploma, High School/Secondary Diplomas and Certificates
2006 — 2010
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