Xavier Robert
Head of Client Experience @PwC
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WORK HISTORY
Head of Client Experience @PwC
FR
Structure and improve PwC France client experience- Design and implement processes to collect the voice of our clients at every steps of the client journey- Lead workshops / taskforces / clients interviews to design client journey and review client experience on key touchpoints - Design and implement action plans to improve client satisfaction and experience2. Implement PwC France Sales Academy to develop Business Development softskills of our people- Design and implement training paths in coherence with each management level- Design and implement workshops for new joiners as well as a specific onboarding training path- Develop tools to upskill people at the different steps of the client journey3. Contribute to PwC France sales culture transformation- Launch PwC annual speech contest- Design and implement \"La minute commerciale\": series of 1 minute episodes on topics which are key to make the difference
SKILLS
ABOUT XAVIER ROBERT
I have a 15-year professional experience, mainly in strategic and transforming projects…
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