Xavier Flores Torres

About Xavier Flores Torres

Results-driven operations and supply chain professional with 9+ years of progressive…

Experience

1. Logistics Account Manager

   ADM

   Aug 2022 — Present · Camanche, IA, US

   Direct and monitor workflow for entire office operations while setting profit goals for sales team and holding members accountable through performance coaching, recognition, and disciplinary action when necessary• Lead day-to-day staff management, including recruitment, hiring, performance coaching, and annual reviews for direct reports, partnering with Corporate HR to resolve personnel issues.• Serve as a critical liaison between customers and operations staff, ensuring seamless communication and service delivery.• Drive business development by sourcing new customers, building and maintaining key client relationships, and directing team members in growing customer base.• Conduct monthly financial analysis to evaluate customer profitability and perform competitive rate analysis to ensure market positioning.• Manage customer retention through comprehensive lane analysis, ensuring competitive pricing and excellent service quality while identifying opportunities to expand business with existing clients.• Develop specialized sales goals for LTL, Intermodal, and other service lines while cultivating sales leaders through succession planning.• Function as both player and coach, personally bringing on new business while mentoring and developing sales representatives.