Xavier C.

Customer Support Service Manager @HCLTech

Paris, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2017 — Present

Customer Support Service Manager @HCLTech

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Région de Paris, FR

2018 - Rail Transport company RSM, responsible for France sites and HQLead a team of service engineers (35p) to deliver customer service in the region. Interface between customer, central teams and on-site teams. Management of backlog, incidents & requests, any escalations, and ensure all customer complaints are resolved as per the timeline20••••18 - Pharmaceutical company SDM, worked for the TransitionCoordination between Service desk, Infrastructure and Helpdesk teams Launches of Go lives of Helpdesk on sites in France.

EDUCATION

1982 — 1986

Université Paris Cité

Master 1- Computer Science (Maitrise d'informatique), Informatique - Computer Science

SKILLS

LeadershipHcl TechnologiesSecurityWindowsEnterprise ArchitectureCrisis ManagementInfrastructure TechnologiesVirtualizationSystem AdministrationSystem ArchitectureProject ManagementNetwork AdministrationIT Service ManagementVmwareCloud ComputingServer AdministrationIT Infrastructure ManagementCommunicationIT Financial ManagementBusiness StrategyComputer NetworkingIT Asset ManagementIT ManagementAmazon Web Services (Aws)Software Project ManagementServersOperating SystemsData CenterInfrastructureTechnical SupportSoftware DeploymentIT StrategyOffice 365LinuxOrganizational LeadershipTeam ManagementManagementHuman ResourcesSoftware InstallationNetworking

ABOUT XAVIER C.

Management of IT department, IT infrastructure service, Helpdesk…

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