Xavier Casiano

General Manager @North Shore Mazda

Danvers, MA, US

Leadership & Management • Lead and mentor department managers and staff to achieve performance goals • Foster a positive, team-oriented culture aligned with company values • Ensure compliance with company policies and industry regulations • Sales & Revenue • Develop and execute sales strategies to meet new and used vehicle targets • Oversee gross profit margins, finance penetration, and inventory management • Monitor and drive profitability across all profit centers • Customer Experience • Ensure high standards of customer satisfaction and retention • Handle escalated customer concerns with professionalism and urgency • Promote a customer-first culture across all departments • Operations • Manage dealership budget, expenses, and forecasting • Monitor and improve key performance indicators (KPIs) • Collaborate with OEM partners, vendors, and financial institutions • Human Resources • Hire, train, and evaluate staff to build a high-performing team • Conduct regular performance reviews and coaching sessions • Implement incentive programs and maintain accountability

Randolph High School

Diploma