Wynter S. Thomas

About Wynter S. Thomas

Dynamic and results-oriented professional with a strong track record of elevating the client experience through strategic training, process improvement, and team development initiatives. Known for designing and delivering impactful learning solutions grounded in adult learning theory and proven evaluation methods to drive business outcomes.Skilled in using data and analytics to inform instructional design, foster cross-functional collaboration, and build strong partnerships at all organizational levels, including executive leadership. A forward-thinking leader with a passion for innovation, committed to improving performance, enhancing retention, and aligning talent development with business goals.Possess deep business acumen and specialized expertise in the luxury industry, supported by an MBA in International Luxury Brand Management from ESSEC Business School in Paris.Core Competencies:Client Experience | Onboarding | Coaching | Adult Learning Theory | Train-the-Trainer | Leadership Development | Needs Analysis | Instructional Design | Training Evaluation | Fluent in French

Experience

1. Brand Ambassador

   David Yurman

   Mar 2025 — Present

   Build strong client relationships by creating memorable moments and celebrating milestones to enhance brand & customer loyalty.• Apply luxury business knowledge to provide exceptional client experiences, exceeding customer expectations.• Develop personalized client outreach strategies in collaboration with boutique leadership to ensure business objectives are met.• Manage inventory control to keep shrink levels below target.• Ensure consistent visual merchandising standards reflecting current guidelines and priorities.• Partner with support team in the repair process and follow up on customer communication.

Education

• Western Michigan University

  BA, Organizational Communications

• ESSEC Business School

  Master of Business Administration (MBA), International Luxury Brand Management

  2016 — 2017

• Wayne State University

  MA, Public Relations/Organizational Communications

• Marygrove College

  Translation Certificate, French to English