Jason Wyatt Fimi

Global Aftersales and Technical Training Manager @JCB

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Global Aftersales and Technical Training Manager @JCB

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To manage the technical and aftersales customer care training programmes which provide JCB machinery owners and operators the best customer experience.

EDUCATION

2012 — 2013

Google Partner Programme

Individually Qualified

2019 — 2019

The Learning and Performance Institute (The LPI)

Certificate in Online Learning and Facilitation, Training

1994 — 1998

Prifysgol Aberystwyth University

Bachelor’s Degree, Economics and Marketing

2010 — 2011

The Open University

Professional Certificate in Accounting, Accounting and Business/Management

SKILLS

Customer SatisfactionSales ManagementTeam BuildingCoachingAccount ManagementAnalysisAutomobileAutomotiveAutomotive AftermarketB2bBusiness DevelopmentBusiness PlanningBusiness Process ImprovementBusiness StrategyCrmChange ManagementContinuous ImprovementCustomer ExperienceCustomer RetentionCustomer ServiceDealer ManagementDealersLeadershipManagementMarket PlanningMarket ResearchMarketingNegotiationSalesSales ProcessTrainingVehiclesPartsMarketing StrategyNew Business DevelopmentProfitSupply ChainRetailStrategic PlanningTeam Management

ABOUT JASON WYATT FIMI

Business improvement and people development professional with over 25 years experience in the motor and machinery industries.Experienced in developing and deploying training, brand and profit improvement programmes for sales and after sales.I changed profession and industry mid-career to broaden my commercial outlook and develop new competencies in learning and development through a global role at JCB World HQ.• Award winning and CPD accredited training.• Practitioner of MTQPlus (Mental Toughness), ILM72 and MBTI Step 1 and 2.• Driver of commercial performance to improve market share and employee and customer satisfaction.• Coaching and mentoring to improve knowledge, skills and behaviour• Creative thinker thriving in change and new situations.• Experienced in use of Google Analytics and SEO techniques.

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Jason Wyatt Fimi — Global Aftersales and Technical Training Manager at JCB in Derby, GB | Unifers