Wyatt Kincaid
Director of Customer Success @EasyPost
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WORK HISTORY
Director of Customer Success @EasyPost
Report to VP of Client Services and Customer Operations- Own the department-wide strategy and direction for all customer relationships- Accountable for company Net Dollar Retention and Growth - Lead and develop the Customer Success Mangers and Technical Account Manager organizations
EDUCATION
Brigham Young University
Bachelor of Science, Kinesiology and Exercise Science
The University of Georgia
Master of Science, Kinesiology and Exercise Science
ABOUT WYATT KINCAID
I am a Senior Manager of Customer Success and a revenue-driven leader. My career is built on advocating and expanding current customers to drive company revenue. I specialize in the critical pillars of customer management, including building lasting relationships, managing complex contract renewals, and resolving escalations with a focus on long-term partnership.Driven by a passion for the field, my ultimate career aspiration is to lead as a Chief Customer Officer, with a specific focus on expanding my impact to global accounts and international markets.Outside of my professional life, I am an avid college football fan (though I\'ll happily watch any sport available). I also have a passion for movies, music, and all things culinary—I love cooking, eating, and traveling to discover new places and flavors.
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