Wilson Yu
Director, Customer Success | Oracle | Analytics & AI | Global Teams, Adoption & Retention
- Role
- Director of Customer Success at Oracle
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Wilson Yu
Director of Customer Success with 15+ years of experience leading global teams across enterprise and high-growth SaaS startups. Currently at Oracle leading customer adoption for its Fusion Analytics & AI Data Platform, driving retention and renewals through executive engagement and scaled post-sales programs. I combine hands-on customer leadership with deep analytics, program management, and business operations experience to build systems and operating models that scale.
Experience
Director of Customer Success
Jan 2023 — Present · Seattle, WA, US
Built and scaled a global customer success organization of 20+ across US, EMEA, and APAC, establishing the post-sales adoption model for enterprise analytics and AI product.Designed programs, playbooks and executive engagement models to accelerate time to value, drive renewals and reduce health risk for enterprise customers.Balanced high-touch engagement with one-to-many, data-driven programs to increase impact across customer base.
Education
Harvard University
Bachelor of Arts - BA, Economics
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