William Kim

Experience

1. Health and Safety Analyst

   Expedia Group

   Apr 2021 — Present

   In my current role, I conduct in-depth analysis of existing Health and Safety data, while evaluating performance against predefined target metrics and applying risk assessment criteria. I assess workplace environments, processes, and activities to identify potential health and safety hazards. Furthermore, I develop safety policies, procedures, and guidelines to reflect best practices and ensure alignment with regulatory requirements. • Constructed visually informative dashboards for senior management, facilitating measurement of team performance and case handling metrics, resulting in 10% reduction in case aging and 5% increase in quality of case work by utilizing Tableau. • Ensured timely delivery of agreed-upon Service Level Agreements, while overseeing auditing programs and system development projects accomplished within established deadlines by collaborating with outsourced vendors. • Reduced time required for review extraction and uploading into Salesforce, while securing 60%-time savings by developing scripts for extracting and analyzing reviews from multiple sources to identify Health and safety concerns. • Enhanced processes and tools as well as optimized team productivity by pioneering innovative internal procedures.