Will Smith

About Will Smith

With 30 years in the retail, hospitality and customer service industries, I have served in the positions of Area Manager, Regional Director, Operations Director and District Manager, as well as, owning and operating my photography business for over 23 years. I have been directly responsible for overall profitability, sales and service of retail stores nationwide, and have managed annual sales up to $500M. My background and experience have prepared me for the job I am doing today! As a entrepreneur, in health, wellness and mental wellness my specialties include-Training, leading, developing and motivating teams - Building effective teams that drive results for the business - Driving sales and profits - Enhancing customer service - Creative in all aspects of photography, and graphic design While in the retail industry, my responsibilities included defining and implementing short and long term objectives; overseeing and controlling daily operations, policy implementations, advertising, promotions, real estate, real estate selection, schematic calls for store design and build out and strategic direction. Experienced in administering budgets, cost controls and ensuring overall profitability. I have developed key hiring strategies, and motivational plans for a staff of over I evaluated overall and individual performances and devised proactive management training processes nationwide. I have set and established area, regional, district and store goals with management teams, which are based on exceeding the expectations of customers through continuously improving product and customer services. I have provided an environment of mutual trust and respect and demand the highest ethical standards from staff and management. By creating a positive work environment for my team, it has resulted in increasing employee retention and excellent customer satisfaction. I have a consistent and proven track record for reducing total expenses by connecting flow-thru problems, inventory loss and improving profit.

Experience

1. VP of Operations

   Horizon Outdoor Hospitality

   Mar 2023 — Present · Castle Rock, CO, US

Education

• Johnson & Wales University

  BA, Culinary Arts / Hotel Restaurant Management

  1994