Whitney Smith
Educational Support Consultant at Navigate360 with expertise in education services
- Role
- Educational Support Consultant at Navigate360
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Whitney Smith
Results-driven education professional with 10+ years of experience spanning educational…
Experience
Educational Support Consultant
Feb 2024 — Present
Implemented and onboarded over 150 schools nationwide for Compass Curriculum adoption, providing strategic guidance to district leaders, administrators, and educators to ensure successful integration and sustained platform utilization.Key Achievements:Onboarded 150+ schools across the United States, driving nationwide expansion of Compass Curriculum adoption.Built comprehensive customer support library and help article repository, reducing support ticket resolution time.Conducted virtual training sessions for diverse stakeholder groups including district leadership and classroom educators.Audited platform usage across accounts to identify opportunities for increased engagement and renewal success.Core Responsibilities:Managed full implementation lifecycle from initial onboarding through ongoing account management and renewal support.Attended sales meetings to align implementation strategy with client expectations and business development goals.Provided billing and renewal consultation, ensuring seamless account management and customer retention.Drove operational excellence through process documentation and best practice development.Utilized Salesforce.com and Asana to track account health, implementation progress, and customer success metrics.
Education
University of Utah
Bachelor of Science - BS
East Carolina University
Special Education and Teaching
2015 — 2016
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