William H. Sargent
Experienced Leader | AI Machine Learning | Empowering people to perform at their best | All Around Great Guy
- Role
- Senior Sales Engineer Bpo Americas at NiCE
- Location
- Grand Island, NY, US
- LinkedIn followers
- 500 followers
About William H. Sargent
Driven professional with national/global business experience who adapts to diverse corporate cultures ofFortune 500 companies and government agencies with ease. Recognized for consistent positive client feedback.Troubleshooter and creative problem solver driving solutions in highly technical environments. Strong manager,mentor, and relationship builder identifying and employing resources/vendors to ensure project success.Lifelong learner committed to advancement.Specialties: Change Agent, analysis, avaya, call center, coaching, computer hardware, consulting, delivery, disaster recovery planning, documentation, engineering, fast, HP-UX, IVR, leadership, linux, mentoring, microsoft, microsoft office, national institute for clinical excellence, netscape communicator, operating systems, oracle, pbx, presentation skills, project management, promotional materials, quality recording, repair, sap, scheduling, statistics, strategic, systems integration and troubleshooting.
Experience
Senior Sales Engineer Bpo Americas
Jan 2024 — Present · US
Education
University at Buffalo School of Management, The State University of New York
MBA, Business
2008 — 2010
Buffalo State University
Bachelor of Science, Health
1999 — 2001
Niagara County Community College ·
Associate of Applied Science, Liberal Arts
1996 — 1999
Skills
- Project Management
- Organizational Development
- Customer Relations
- Troubleshooting
- Customer Relationship Management (Crm)
- Acis - Proactive Contact
- Avaya Technologies
- Business Process Improvement
- Technical Support
- Business Analysis
- Mentoring
- Voip
- Telecommunications
- Data Center
- Analysis
- Avaya Products
- Contact Centers
- Disaster Recovery
- Call Center
- Vendor Management
- Proactive Self-Starter
- Strategic Planning
- Call Centers
- Change Management
- High Availability
- Process Improvement
- Customer Service
- Team Management
- Ivr
- Quality Assurance
- Customer Satisfaction
- Training
- Testing
- Problem Solving
- Scheduling
- Avaya
- Voice Over Ip (Voip)
- Coaching
- Triage
- Leadership
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