Wayne Rockwell
Business Transformation Strategies | Leadership | Building New Teams | Stakeholder Relationships | Project & Product Management | Product Launch & Governance
- Role
- Senior Manager, Customer Support at Calendly
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Wayne Rockwell
I am an accomplished and growth-focused with extensive experience in Online Gaming and Customer Support industries.Throughout my career, I\'ve maintained a proven track record of analyzing results and incorporating feedback to improve customer experience.My expertise in facilitating new product development, enhancement, maintenance, and operations are second to none.I am instrumental in establishing new policies and procedures and evaluating existing guidelines.Based on my credible experience, I have gained skills in troubleshooting technical issues, identifying root causes, and formulating immediate action plans to prevent a recurrence.What makes me stand out is my proven capability to devise and implement innovative technologies with an aim of improving service efficiency and saving business costs.Employers recognize me as an articulate communicator with the ability to foster and fortify partnerships with executive stakeholders, members, and customers.I am technically proficient in e-Commerce, ADP, Workday, Zendesk, and CRM.Successful product support included: Game of War: Fire Age (iOS, Android);Mobile Strike (iOS, Android); Final Fantasy XV: A New Empire (iOS, Android); and World War Rising (iOS, Android).While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.Should you have anyquestions regarding my career, please feel free to connect!
Experience
Senior Manager, Customer Support
Aug 2022 — Present
Calendly makes scheduling easy.
Education
College of Southern Nevada
Emergency Medical Technology/Technician (EMT Paramedic)
2011 — 2012
Skills
- Retail Buying
- Data Entry
- Customer Escalation Management
- Escalation Resolution
- Merchandising
- Social Networking
- Interviews
- Time Management
- Quality Assurance
- Employee Relations
- Inspiring Teams
- Outlook
- Adp Ezlabormanager
- Call Centers
- Microsoft Office
- Sales
- Team Building
- Management
- Coaching
- Leadership
- Employee Training
- Event Planning
- Coordinating Events
- Mentoring
- Team Leadership
- Empowerment
- Customer Service
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