Abbey Thompson
Lifelong learner ★ Edits Wikipedia articles for fun ★ Spreadsheet Queen ★ Certified bookworm ★ Fueled by creativity
- Role
- Assistant Director at Mount Saint Mary\'s University
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Abbey Thompson
I am an operations, research, information architecture, and data-storytelling…
Experience
Assistant Director
Mount Saint Mary\'s University
Nov 2021 — Present · Los Angeles, CA, US
Leader of service operations across two university campuses, managing 5 professional staff and up to 50 student assistants• Author a departmental knowledge base (policies, workflows, system processes, best practices, SOPs, tutorials, FAQs) used to better align workflows across a distributed team• Leads cross-functional projects to restructure and streamline data collection, analysis, and reporting, improving transparency and stakeholder trust• Manages annual budgetary datasets and submit analytic reports for national compliance, ensuring fiscal responsibility and data accuracy• Implements workflow automation and process improvements, reducing errors and increasing staff efficiency• Author the library’s Annual Report, including all original graphic design within the university’s brand and visual identity guidelines • Conduct community outreach campaigns: design branded marketing materials, develop multi-channel engagement strategies, and collaborate with other campus departments• Project Manager for library remodeling project, ensuring smooth coordination between the library, general contractor, and architect• Subject Matter Expert for an 18-month SaaS (Software as a Service) implementation and data migration project • Encourage a collaborative, transparent workplace culture using Servant-Leadership principles and consensus-building methods, resulting in improved staff wellness and productivity
Education
The University of North Carolina at Chapel Hill
Master of Arts, Musicology
2004 — 2006
UC Santa Barbara
Bachelor of Music, Music (Vocal Performance)
1996 — 2000
The University of North Carolina at Chapel Hill
Master of Science, Library and Information Science
2006 — 2008
Skills
- Community Outreach
- Nonprofits
- Non-Profits
- Metadata
- Research
- Digital Libraries
- Library Research
- Library Instruction
- Cataloging
- Html
- Libraries
- Library Science
- Microsoft Word
- Customer Service
- Higher Education
- Library
- Microsoft Office
- Grant Writing
- Special Collections
- Archives
- Proofreading
- Collection Development
- Editing
- Academic Libraries
- Information Literacy
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