Nigel Wright
Senior Operations Service Manager @Standard Life Uk
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WORK HISTORY
Senior Operations Service Manager @Standard Life Uk
Edinburgh, GB
Part of the Leadership team managing outsourced Enterprise Platform services to TCS - Owning the relationship and services delivered by Outsourced Service Provider for Enterprise Platform services, including Mainframe, Midrange, Linux, Intel, Storage, Oracle, SQL, My SQL, DB2 LUW, Middleware Digital Services, AbInitio- Commercial contracts and renewals for major suppliers - IBM, Oracle, BMC, Broadcom, HCL, Computacenter, AbInitio, Redhat, VMWare, Microsoft…- Experienced in transition of technical support services to outsource service provider- agreeing detailed Statement of Work, Knowledge Transfer and GoLive, followed by management of new services with continual service improvement- Experienced leading redundancy/redeployment of the incumbent team due to outsourcing- Accountable for onboarding/offboarding of outsource service provider staff- Responsible for budget for Oracle Cloud Infrastructure, PaaS/SaaS and Cloud Credits for HR and Finance and use of Oracle Support Rewards.Management of BT (Network), Pulsant,(Data Centres) and Cognizant,(IaaS) budgets and service ownership and cost saving opportunities.
SKILLS
ABOUT NIGEL WRIGHT
Senior Operations Service Manager at Standard Life- Part of the Leadership team managing outsourced Enterprise Platform services to TCS - Owning the relationship and services delivered by Outsourced Service Provider for Enterprise Platform services, including Mainframe, Midrange, Linux, Intel, Storage, Oracle, SQL, My SQL, DB2 LUW, Middleware Digital Services, AbInitio- Commercial contracts and renewals for major suppliers - IBM, Oracle, BMC, Broadcom, HCL, Computacenter, AbInitio, Redhat, VMWare, Microsoft…- Experienced in transition of technical support services to outsource service provider- agreeing detailed Statement of Work, Knowledge Transfer and GoLive, followed by management of new services with continual service improvement- Experienced leading redundancy/redeployment of the incumbent team due to outsourcing- Accountable for onboarding/offboarding of outsource service provider staff- Responsible for budget for Oracle Cloud Infrastructure, PaaS/SaaS and Cloud Credits for HR and Finance and use of Oracle Support Rewards.Management of BT (Network), Pulsant,(Data Centres) and Cognizant,(IaaS) budgets and service ownership and cost saving opportunities.Delivery Manager and Senior IT Service Manager at Standard LifeSpecialties: Delivery Manager for -Oracle databaseExadata / ZFSMicrosoft SQLMySQLDB2 LUWIT Service Manager for - Desktop environment (Physical and Virtual)- Intel Server- Printing- Mobile (iPhone/Blackberry)- Email Services - Internet Browsing Services- Firewalls- Change, Problem and Incident Management governance and practices- Supplier Management2nd Line Team Manager- managing technicians to support Standard Life\'s Desktop PC/Virtual Desktops, Laptop and Printing infrastructure through Incident and Problem Management
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