Bill Playford

Vice President and Partner @Dealerknows Consulting

Jackson, MI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2010 — Present

Vice President and Partner @Dealerknows Consulting

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Principally responsible for the daily operations of DealerKnows Consulting. This encompasses direct oversight of the Virtual Dealer Training and TaskTeacher programs, including: Managing employees, monitoring metrics, upholding design standards, maintaining all technical assets, in addition to supporting the overall strategic development of the company. General responsibilities include: Conducting Virtual Dealer Training sessions, data compilation and analysis, statistical modeling, creative design, non-core consulting (OEM, technology vendors, venture capital/investment firms), as well as offering tactical support for on-site and group training activities. Consulting and presentation topics include: strategic development and implementation, brand management, market positioning, predictive analytics, process improvement, and disruptive technologies.DealerKnows has been proud to serve dealerships in 34 states and provinces, including 21 different metropolitan areas, from budget vehicles to luxury and exotics.

EDUCATION

1997 — 1999

St.Edward's University

Bachelor of Arts - BA, Political Science and Government

1999 — 2001

TCU Neeley School of Business

MBA, Entrepreneurship/Electronic Commerce

1997 — 1999

St.Edward's University

BA, Political Science

1999 — 2001

Texas Christian University

Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies

SKILLS

Business DevelopmentNegotiationSalesCompetitive AnalysisCustomer ExperienceDealersProduct DevelopmentCustomer Relationship Management (Crm)Lead GenerationCustomer AcquisitionCrmSales ProcessCustomer InsightLean StartupMarketing ResearchManagement ConsultingBrand ManagementSales ManagementBusiness IncubationTarget MarketingProcess ConsultingLead ScoringTrainingCustomer SatisfactionMarketingBusiness StrategyProgram ManagementOnline Lead GenerationAutomotiveRetail AutomotiveSales Process DevelopmentPricingSoftware ConsultingStrategyE-CommerceAutomotive Sales TrainingBusiness AnalyticsEntrepreneurshipSales Process ImplementationIncubation

ABOUT BILL PLAYFORD

Business development professional, with over twenty years of domestic and international automotive industry experience, serving clients such as AutoNation, Asbury Automotive, BMW, Hyundai, and Google. Professional focus includes business design, electronic commerce, product development, market cultivation, rapid implementation, team advancement, training, and coaching. Highly adept at quick strategic development and execution. Demonstrated consistency in innovation, sales leadership, customer satisfaction, and customer retention. Passionately committed to shifting the retail automotive paradigm.Specialties: Keen understanding of automotive landscape, with expertise in retail Internet sales process evolution. Extremely customer focused, firmly believing in fulfilling niche consumer demands, and tailoring strategies, tools, technology, capital, and training to best suit target markets. Strongly interested in strategic, competitive, and consumer market analysis. Intimate knowledge of Internet shopping processes, from consumer research, to lead generation/acquisition/scoring/prioritization, to vehicle delivery.ver

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Bill Playford — Vice President and Partner at Dealerknows Consulting in Jackson, MI, US | Unifers