William Paul W.
Global Business Professional | Multilingual
- Role
- Senior Customer Account Manager at Avalara
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About William Paul W.
Experienced Business Professional with a 14-year global background in overseeing business strategies, executing operational initiatives, and creating long-term relationships to develop effective solutions across industries. Expertise includes:Worked with technical marketing teams and sales reps to create customer profiling tools, perform market research, and analyze trends to build customer networks, online presence, and virtual marketplaces that resulted in the launch of multiple products, including five products to a foreign marketplace through aggressive grassroots campaigns.Established multiple foreign offices that protected regional market share by prospecting large and mid-sized companies in countries throughout the world, meeting with decision-makers, and adding them as key customer accounts after understanding their challenges, market landscapes, and value proposition.Led cross-functional projects, with the Economic Development Partnership of NC, to construct and execute strategic engagement tactics to identify businesses by profiling customers, capturing their needs, value propositions, short and long-term goals, and modeling data for strategic business decisions. Prospected, identified, and cultivated customer relationships that led to sales transactions in over ten Latin American countries, generating over $24 million in annual sales.Languages: Multi-lingual in English, Mandarin, and Spanish
Experience
Senior Customer Account Manager
Apr 2024 — Present · Durham, NC, US
Education
Universidad Técnica Federico Santa María
Intensive Spanish Studies
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Master of Business Administration - MBA
Davidson College
Bachelor of Arts - BA
Ludwig-Maximilians Universität München
Basic German Studies
Skills
- Marketing
- Customer Service
- English
- Strategic Planning
- Sales Management
- Public Speaking
- Market Research
- Business Travel
- New Business Development
- International Sales
- Analysis
- Business Strategy
- Mandarin
- Negotiation
- Marketing Strategy
- Sales
- Business Development
- Leadership
- Spanish
- Problem Solving
- Management
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