William Paul W.

Global Business Professional | Multilingual

Role
Senior Customer Account Manager at Avalara
Location
Durham, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About William Paul W.

Experienced Business Professional with a 14-year global background in overseeing business strategies, executing operational initiatives, and creating long-term relationships to develop effective solutions across industries. Expertise includes:Worked with technical marketing teams and sales reps to create customer profiling tools, perform market research, and analyze trends to build customer networks, online presence, and virtual marketplaces that resulted in the launch of multiple products, including five products to a foreign marketplace through aggressive grassroots campaigns.Established multiple foreign offices that protected regional market share by prospecting large and mid-sized companies in countries throughout the world, meeting with decision-makers, and adding them as key customer accounts after understanding their challenges, market landscapes, and value proposition.Led cross-functional projects, with the Economic Development Partnership of NC, to construct and execute strategic engagement tactics to identify businesses by profiling customers, capturing their needs, value propositions, short and long-term goals, and modeling data for strategic business decisions. Prospected, identified, and cultivated customer relationships that led to sales transactions in over ten Latin American countries, generating over $24 million in annual sales.Languages: Multi-lingual in English, Mandarin, and Spanish

Experience

  1. Senior Customer Account Manager

    Avalara

    Apr 2024 — Present · Durham, NC, US

Education

  • Universidad Técnica Federico Santa María

    Intensive Spanish Studies

  • University of North Carolina at Chapel Hill - Kenan-Flagler Business School

    Master of Business Administration - MBA

  • Davidson College

    Bachelor of Arts - BA

  • Ludwig-Maximilians Universität München

    Basic German Studies

Skills

  • Marketing
  • Customer Service
  • English
  • Strategic Planning
  • Sales Management
  • Public Speaking
  • Market Research
  • Business Travel
  • New Business Development
  • International Sales
  • Analysis
  • Business Strategy
  • Mandarin
  • Negotiation
  • Marketing Strategy
  • Sales
  • Business Development
  • Leadership
  • Spanish
  • Problem Solving
  • Management

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William Paul W. — Senior Customer Account Manager at Avalara in Durham, NC, US | Unifers