Janathan Cruz
Customer Success Manager
- Role
- Customer Success Manager at Truist
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Janathan Cruz
Hi, I Am a Pro at supporting customers in product adoption and customer retention Accomplishments: • Developed the generation of in new business revenue for a tech software co. • Led 400+ Discovery calls and 200 Demos, uncovering customer needs and providing solutions.#1 Skill : I offer excellent communication and collaboration that drive growth and measurable change! The pleasure is mine to Connect! I love meeting new people and engaging in insightful conversations!#customersuccess #tech #demo #sales #manager #opentowork #latin #poc
Experience
Customer Success Manager
Oct 2024 — Present · Greensboro, NC, US
Efficiently planned schedules, supervised performance, coordinated sales, managed inventory, and ensured compliance. Responded to queries with empathy, resolved conflicts, and deployed solutions aligned with compliance guidelines. Managed cash deposits, drafted accounting reports, fulfilled payroll, and increased sales revenue Improved team productivity by 15% by introducing weekly coaching sessions and performance dashboards to reinforce consistent service delivery.Lowered escalated complaints by 40% through coaching the team in empathetic communication and de-escalation techniques
Education
University of North Carolina at Greensboro
Bachelor of Arts - BA
2015 — 2019
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