Woojae Yi
Manager, Technical Support Engineering @Atlan
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WORK HISTORY
Manager, Technical Support Engineering @Atlan
San Diego, CA, US
EDUCATION
Dev Bootcamp
Graduate, Full-Stack Web Development
University of California, Berkeley
Bachelor of Arts (B.A.), Cognitive Science
SKILLS
ABOUT WOOJAE YI
Customer Support leader with 10 years leading high-impact technical support operations across global Saas and Fintech companies. Proven success in architecting org-wide support transformations, monetizing premium support offerings, and embedding technical teams within customer segments to drive retention, ARR, and NRR. I\'ve spent the last decade building and leading technical support teams that do more than troubleshoot—we drive customer outcomes. I believe great support isn\'t just reactive—it\'s a growth engine. And great teams aren\'t just skilled—they\'re empowered and aligned.That’s why I partner deeply with GTM, Product, and Engineering to close feedback loops, surface insights, and help customers unlock value faster. My leadership philosophy is grounded in clarity, accountability, and the belief that empowered teams build exceptional experiences.
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