Woodrow Moses
Proven IT Support Specialist | Helping Companies Translate Their Business Goals to Reality
- Role
- IT Support Specialist at Capital Idea
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Woodrow Moses
IT TECHNICAL SUPPORT SPECIALIST Helpdesk Administration | IT Infrastructure | LAN…
Experience
IT Support Specialist
Jan 2017 — Present · Austin, TX, US
Currently I’m working alongside the head of the IT department. Helping assist in everyday end user IT problems, network problems such as DNS issues and working through important third party software issues with Apricot (database), SharePoint and Neon (CRM). When the head of our department is out of the office, I take over all responsibility for issues that come up. Administered Active Directory, Microsoft exchange server, Print server, Trend Micro, Fortis, and the Apricot database. Worked help desk support using the Spiceworks helpdesk ticket system and Remote desktop connection. Respond to help desk request, track and resolve user computer hardware, software and application problems through remote access software, email, phone, and in-person. Document problems and solutions in help desk tracking system. Install, modify, and make minor repairs to computer hardware and software systems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide user training for new and existing hardware and software. Build positive working relationships across the organization. Inform management of potential problems and identify trends. Administer network security as defined by policy. Support system upgrades and calendar of maintenance. Exemplify a culture that emphasizes quality, responsiveness, customer service, productivity, integrity, high standards, and results. Work with employees to ensure that computer systems are maintained in working order. Research and make recommendations for purchase of computer supplies, hardware, software, and equipment. Develop and maintain procedures in areas such as problem reporting and tracking, inventory control, and security. Additional duties as assigned.
Education
Austin Community College
Lan Adminstrator, Computer/Information Technology Administration and Management
2015 — 2017
Skills
- Red Hat Linux
- Troubleshooting
- Access
- Windows Xp
- Network Administration
- Windows 7
- Active Directory
- Xp
- Windows Server
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