J. T. Woodard

About J. T. Woodard

As an IT Support at Zoom, I help our customers and employees with their technical issues and needs, using my extensive knowledge and certifications in Apple and Windows devices, software, and systems. I have over 13 years of IT experience in various roles and industries, from Genius at Apple to IT Associate at Compass, where I launched the first office in Denver and serviced over 300 local agents.I am also pursuing an Information Technology degree from Arizona State University, where I have learned web programming, networking, Python, Java, HTML, CSS, and JavaScript. I am passionate about staying updated with the latest IT trends and best practices. I proactively invest time and effort in improving myself and my team through feedback and process optimization. My goal is to deliver excellent customer service and technical support, and to contribute to Zoom\'s mission of empowering people to connect and collaborate.

Experience

1. Information Technology Support Team Lead (Us)

   Zoom

   Feb 2026 — Present · Denver, CO, US

Education

• Houston City College

  Business Administration and Management, General

  2008 — 2010

• Arizona State University

  Bachelor of Science - BS, Information Technology

Skills

• Wordpress
• Troubleshooting
• Social Networking
• Microsoft Excel
• Basic Windows Troubleshooting
• Iwork
• Itunes
• Telephone Skills
• Iphone
• Firefox
• Hardware Troubleshooting
• Adobe Creative Suite
• Apple Aperture
• Apple Certified
• Microsoft Office
• Sales
• Customer Service
• Technical Writing
• Oral & Written Communication Skills
• Apple Certified Technician
• File Management
• Keynote
• Apple Remote Desktop
• Digital Photography
• Multi Tasking
• Technical Support
• Mac Os
• Aperture
• Social Media
• Ilife
• Internet Explorer
• Mac Os X Server
• Os X
• Mac Os X
• Video Production
• Software Troubleshooting
• Phone Skills
• Microsoft Word
• Chrome
• Mac