Matthew Wong
Senior Major Incident Manager at ServiceNow
- Role
- Senior Major Incident Manager Us Federal Market at ServiceNow
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Matthew Wong
Senior Major Incident Manager at ServiceNow for the US Federal Market.
Experience
Senior Major Incident Manager Us Federal Market
Mar 2025 — Present · Santa Clara, CA, US
Drive end-to-end major incident management processes by ensuring the resolution of critical customer incidents-Lead bridge calls for single/multi-customer outages by coordinating cross-functional teams, managing executive-level communications, and providing real-time updates-Manage on-call scheduling and coordinate the weekly team roster.
Education
Santa Clara University Leavey School of Business
Business, Operations Management of Information Systems
Skills
- Social Networking
- Powerpoint
- Microsoft Excel
- Business Process
- Product Management
- Process Improvement
- Crm
- Teamwork
- Integration
- Analysis
- Data Analysis
- Databases
- Cross-Functional Team Leadership
- User Experience
- Sdlc
- Social Media
- Agile Methodologies
- Management
- Enterprise Software
- Customer Service
- Mysql
- Microsoft Word
- Team Leadership
- Erp
- Oracle
- Requirements Analysis
- Sql
- Visio
- Linux
- Software Product Management
- Windows
- Marketing
- Microsoft Office
- Testing
- Analytics
- Scrum
- IT Management
- IT Strategy
- Business Analysis
- Time Management
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