Udit Tandon

About Udit Tandon

I am a highly motivated individual with over 9 years of work experience in various industries such as Gaming, eSports, Customer Service & Experience, and Event Management. I have a proven track record in implementing successful marketing strategies, boosting organic traffic, and improving search rankings. Throughout my career, I have consistently exceeded company goals and have worked with leading companies such as NODWIN Gaming, Garena (Free Fire), and Pepsi Co.My maturity, practical experience, and eagerness make me an excellent addition to any group, and I am confident that I can be a valuable asset. I have a Bachelor\'s degree with a strong academic record and possess excellent written and verbal communication skills. Additionally, I have an aptitude and willingness to learn new technologies and adapt to changing trends.While my profile showcases my experience and training, what it cannot communicate is my dedication to my craft. I take pride in the quality of my work and am willing to personally perform even the most menial tasks to remove project obstacles and get the job done. I have excellent skills in training and developing new recruits, as well as a positive attitude and strong time management abilities. I am an optimist who makes himself and others happy all the time, and I am a vibrant, dynamic, efficient, determined, and go-getter individual. I work well as a team player and am always striving for perfection and working towards it.

Experience

1. Analyst Ii - Operations

   American Express

   Jan 2025 — Present · Gurugram, IN

   Ensure closure of action plans received from Complaint Program Governance (CPG) in line with the Enterprise Complaint Management Policy (AEMP-71).· Lead and execute process improvement projects to improve customer’s complaints journey and improve shareholders profitability· Provide updates to leadership of process level initiatives· Review audit test results along with creation of action plan if required· Updating CHC regularly to ensure it is accurate and consistent with existing regulatory requirements and business needs.· Validation of cheque submissions and data representation for audit readiness.· Ensure change management is implemented smoothly, and operationalized effectively, through clear communication to colleagues across different teams and layers.· Create (where needed) and conduct training and coaching, for new hires and tenured colleagues to ensure full competency and understanding ahead of going live with new processes. Own and maintain associated training documentation.· Provide support for any regulatory audits or exams.· Support team leaders with ad hoc requests pertaining to communication and processes.· Assist with ad hoc remediation efforts for OREs or CAPs where required.· Assess and evaluate processes to identify weaknesses and opportunities for enhancement.· Work closely with Compliance, GCO and business partners to provide feedback and influence future processes and initiatives.

Education

• SRM University

  Bachelor of Technology (BTech), Mechanical

  2007 — 2011

• St. John Bosco College, Lucknow

  High School, Science

  1991 — 2005

• Riverside Academy, Lucknow

  Senior Secondary, Science

  2005 — 2007