Dominik Wolf
Sr Operations Outbound Executive @Philip Morris International
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WORK HISTORY
Sr Operations Outbound Executive @Philip Morris International
Munich, DE
Operational leadership of the third‑party call center with a focus on outbound activities•Driving proactive consumer outreach through agents to increase conversion rates•Strategic planning and oversight of outbound campaigns executed by call center agents•Stakeholder management across internal teams and global counterparts•Cross-functional collaboration with various departments and task forces•Implementation of new system functionalities and ongoing maintenance of the existing system landscape•Optimization of vendor setups, quality performance, and contractual frameworks
EDUCATION
Technische Hochschule Ingolstadt
User Experience Design
Technische Hochschule Ingolstadt
Bachelor of Arts - BA, Betriebswirtschaft
ABOUT DOMINIK WOLF
Business Economics graduate from Technische Hochschule Ingolstadt and Senior Operations Outbound Executive at Philip Morris International. I drive outbound performance by optimizing campaigns, strengthening stakeholder and vendor partnerships, and continuously enhancing system functionalities.Known for challenging the status quo, I focus on improving processes, scaling operations, and turning ideas into measurable results through collaboration and innovation.
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