Evan Wojtkowiak
Res Manager @Second Avenue
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WORK HISTORY
Res Manager @Second Avenue
Tampa, FL, US
Recruit, train, and mentor a team of customer service representatives- Cultivate a collaborative and service-oriented team culture- Set clear performance expectations, monitor progress, and conduct regular performance evaluations- Develop and refine call center procedures to optimize efficiency and effectiveness- Ensure timely response to tenant inquiries, maintenance requests, and property-related concerns- Monitor and manage the call center\'s daily operations to meet service level agreements- Oversee the handling of tenant interactions with professionalism and empathy- Implement strategies to improve resident satisfaction and retention- Address escalated issues promptly and provide satisfactory resolutions- Generate and analyze reports to track KPIs and call center performance metrics- Utilize data-driven insights to make informed decisions and drive continuous improvement- Ensure the team is proficient in using property management software effectively.
EDUCATION
Ursinus College
Communication and Media Studies
University of Tampa
Bachelor's degree, Marketing
ABOUT EVAN WOJTKOWIAK
Ever since graduating from the University of Tampa, I’ve had a growing passion for real estate investing. I’ve worn many different hats in the real estate investing world from my first job out of school as a Leasing and Marketing Manager for Campus Advantage, to being a bird dog for investors as a Keller Williams Agent, to my roles as a Leasing Agent, Business Development Associate, Property Manager, and Branch Manager for ONEprop, and to my current role as a Regional Leasing Manager for Homeriver Group. Each role has provided me with great challenges and insights which have helped me grow both professionally and personally. I began my career in property management as a Leasing and Marketing Manager for Campus Advantage. My primary responsibilities included managing a team of 12 leasing agents, developing and implementing an annual marketing campaign, and ensuring maximum occupancy rates for an 800+ unit property. My achievements at Campus Advantage included reaching 100% pre-leased units, and maintaining a 97% occupancy rate. After my time at Campus Advantage, I became a licensed Florida Real Estate Sales Associate. I held my license with Keller Williams South Tampa, and during my time with Keller Williams I joined Green Home Leasing as an Investment Associate. My responsibilities for Green Home Leasing included preparing & presenting letters of intent, researching various market trends, identifying potential investment properties, researching tax & mortgage information, and inspecting properties. After my time with Keller Williams and Green Home Leasing, I transitioned to ONEprop Property Management as a Leasing Agent and Business Development Associate. I was the primary leasing agent for Home Partners of American and leased over 100 homes a year. As the ONEprop portfolio grew, I was promoted to Branch Manager of Florida Operations. My responsibilities included managing our institutional client’s portfolios throughout central Florida, business development, property management, and maintaining client and tenant relationships. In 2016 NRT Property Frameworks acquired ONEprop Property Management. During the transition, I was promoted to Regional Leasing Manager. My primary responsibilities include overseeing the leasing and marketing for over single-family rental properties in Florida, Illinois, and Pennsylvania. I’m continuously seeking new challenges and experiences to further my professional and personal growth.
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