Wilson Molina
Senior Information Technology Administrator @Northern Trust
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WORK HISTORY
Senior Information Technology Administrator @Northern Trust
West Palm Beach, FL, US
Office 365 / Exchange Online, Azure AD, One Drive Management and User management.Responsible to support 7 Northern Trust offices at Palm Beach County (support all end users + maintain 7 server rooms)Provide front line support to the management team as the President, Vice President and Seniors Vice Presidents and Regional Managers Managed administration and communication and coordination within internal departmentsMaintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.Closed 95% of trouble tickets on the first call without escalation.Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.Responsible of three Northern Trust locations in the DFW area “Downtown Dallas, Highland Park and Fort WorthResponsible of another three locations in south Texas “Remotely”Imaging computers through the NetworkConfigure and Support all Banking apps and software’sTroubleshoot and Maintain AVI Systems such as Creston, Polycom, Support Citrix and RDP IssuesSupport VPN and Symantec Token issuesSupport and Maintenance Cisco Phones 7982 and Cisco Gateway VG204Maintained IT inventory documentation for audit tracking.Ensured associates were trained and prepared to utilize the tools and internal applications. Documented procedures, configurations and customers information in Service Desk Knowledgebase Systems.Used asset management tools to track all hardware devices for inventory reasons Maintained all desktops to include, updates, hardware issues, software issues, network issues, active directory.Worked closely and effectively with vendors to replace/repair defective hardware and softwareSupport over 150 Users in four Northern Trust Locations in Texas
EDUCATION
Texas Computer Tech (2008) Network Specialist
Diploma, Network Specialist
Brain bench (2008) Networking Concepts
Diploma, Networking Concepts
Universidad el Turabo
Diploma, Web Page Design
Expert Rating
Diploma, Windows XP Test
Interamerican Business College
Associate Degree, Information System
Netyk Technologies
Diploma, Networking Training
Netyk Technologies
Diploma, Ethical Hacking
Netyk Technologies
Diploma, Managing and Maintaining Windows 2003 Servers
Netyk Technologies
Diploma, Ethical Hacking Workshop
Netyk Technologies
Diploma, PHD IT Training
Netyk Technologies
Diploma, Networking Training
Universidad de Puerto Rico
Diploma, Technical Course Introduction to Networks
ABOUT WILSON MOLINA
Experienced Information Technology professional with more than 20 years of experience as a systems technician. Software and hardware support specialist, seeking to contribute in the help desk support role. Able to work independently or in a group environment providing help desk support, troubleshooting, performing installations or computer maintenance. Detailed-oriented and analytical who takes pride in creating solutions for either technical or non-technical
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