Wilfredo Marchena-Luzón
Senior Technical Success Manager @Netskope
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WORK HISTORY
Senior Technical Success Manager @Netskope
London, GB
Proficient in leading adoption process, ensuring seamless integration of Netskope solutions into customer environments.Conduct thorough configuration assessments, provide strategic guidance, and streamline onboarding to drive successful adoption and maximise security benefits.Provide expert configuration advisement to customers, proactively identifying security gaps and recommending customised solutions.Onboarding, mentoring and managing a Junior team of 4 members to support EMEA customers.
EDUCATION
Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'
Electronic Engineer, Control
Federico Carmona High School
General Certificate of Secondary Education, GCSE, Science
Bright School of English
Certificate of English Language (Advanced Level), English language
ABOUT WILFREDO MARCHENA-LUZÓN
Results-driven cybersecurity professional with a strong background in technical support engineering and customer success management. Demonstrated expertise in providing top-notch customer support, troubleshooting complex technical issues, and driving successful product adoption. Proven ability to build and nurture strong customer relationships, effectively communicate technical concepts, and deliver tailored solutions to enhance security. Adept at staying abreast of industry trends, leveraging a holistic security mindset, and collaborating cross-functionally to drive customer satisfaction. Committed to continuous learning, professional development, and delivering exceptional results in the dynamic field of cybersecurity.
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