Wycliff Lumumba
Software Engineer @ American Express | Conversational AI
- Role
- Software Engineer Ii at American Express
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Wycliff Lumumba
AI/ML Software EngineeringPassionate about leveraging learnings in AI and machine learning to drive innovation and solve complex problemsStrong background in building scalable infrastructure and distributed systems to drive best-in-class user experience
Experience
Software Engineer Ii
Sep 2025 — Present · Phoenix, AZ, US
Delivered an agentic framework for AI chat agents serving card members, enabling contextual management and orchestration of 3.5M chats monthly. Deployed a RAG agent combining vector databases, semantic search, and LLM generation to answer customer FAQs, reducing chat handling time. Enabled expansion of AI chat agents into 13 international markets, driving multi language support and localization for global adoption.Managed multi-stage CI/CD deployments; including creating Helm charts; configuring YAMLs; and leveraging Kubernetes, Vault, and Artifactory for automated releases.
Education
Churchill High School
High School Diploma
2015 — 2019
The University of Texas at San Antonio
Computer Science, Software Engineering
2019 — 2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.